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#customerservice

3 posts3 participants0 posts today
Public
Ami

I bought a radio that experiences capacitive coupling or electromagnetic induction. I am detecting 35 volts AC on the antenna when it's connected to the wall. You definitely feel the tingle.

I contacted the service department, I provided proof of purchase, they said to drop it off and get a new one. No problems at all.

THAT is how it should be done.

#sangean#customerservice#easy
Public
Jukka Niiranen

Putting up web portals for customer ideas is only the first step. Unfortunately, it looks like Microsoft has forgotten to put in place anything but an ever growing pile of feedback portals with zero interaction from MS representatives.

perspectives.plus/p/microsoft-

Perspectives on Power PlatformMicrosoft's feedback mazeDespite countless portals for customers to submit feedback and vote on ideas, MS is unable to follow their own process and provide any responses to frustrated users.
#Microsoft#Dynamics365#CustomerService
Public
Alo Japan

alojapan.com/1242477/work-with Work with a smile? But that’s harassment, say nearly half of Japanese polled #aeon #Ano #CustomerService #harassment #Helpfeel #hospitality #Japan #JapanNews #JapanTopics #Kyoto #Mainichi #McdonaldsJapan #news #NoSmiles #omotenashi #ServiceWorkers #smile #WorkplaceHarassment In Japan, a nation famed for its high standards of customer service, a new survey has found that nearly half of those polled think asking store employees to smile is a fo…

Work with a smile? But that’s harassment, say nearly half of Japanese polled
Public
Calishat

#AI #travel #CustomerService #fail

'The conversation started with a fairly simple question as the chatbot asked Paddy to tell it where he was flying. The chatbot then suggested that Paddy either type the city or airport code – such as London or LHR for London Heathrow.

Paddy replied with LHR, but having just given this airport code as its primary example, the chatbot couldn’t understand what Paddy meant.'

paddleyourownkanoo.com/2025/04

PYOK · The British Airways Customer Service Chatbot is So Bad It Doesn't Even Know Where The Airline is BasedA British Airways customer has shared their frustrating experience with the British Airways customer service chatbot after it couldn’t even recognize the airline’s main hub at London Heathrow Airport. Sharing a video of the maddening interaction with the chatbot, part of BA’s £350 million investment in its dilapidated IT infrastructure, Paddy Lennox called the people…
Public
Chris Hessert 🐧 🇺🇦

I try to remain polite with whomever the customer service rep I'm finally able to speak with comes on the line. I know they had nothing to do with being forced to navigate "helpful" AI phone bots for 10 minutes before they greet me.

But after several minutes of your AI bot asking for my account number, and being unable (ever) to repeat it back to me correctly so I can be "authenticated" as a customer...

Yeah... I'm coming in edgy, and not in any mood for compromise. 😠

#AI#CustomerService
Public
David Brent 📚

I just had a positive customer service phone interaction, and I feel like that's a rare thing these days. The call lasted about10 minutes and I accomplished my goal. The rep was reasonably pleasant and accommodating, and even though he was based in Asia, there was no significant language barrier.

I'll take the win.

#CustomerService#WeekendThoughts
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