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Why is it always so stressful trying to make a complaint to a company/bank these days?
Well,
1) Sending me a message via online banking message about their branch closing in a town I haven't lived in for over a decade, even though they put my correct/current address at the top as if it were a posted letter 
.
2) All details of alternatives in the old town I've not lived in for over a decade, present!
3) All details of alternatives in the current town I live in & have done for over a decade, tumbleweed has more presence.
4) Online 24/7 help not working & hitting the Retry button just repeats the fail.
5) DDG to the rescue but could they(the bank) just give me a frelling postal address?
... Nope!
6) Find working online complaint page.
7) Yay! I should no in '...four days...' once I've completed this form.
8) Starts simple but then the Qs get more ambigious, my complaint might be to do with that option or it might not. If only there was a blue circle with one of these
that I could hover the mouse over for more info.
9) Finally done > SUBMIT
10) Nope, I missed something? Then why the F did it not show me when I was at that part of the FRELLING form
11) Success Or was it?
It will take 1 - 8 weeks before they get can deal with the thing & that long for them to get back to me about it.
What happened to FOUR DAYS
Guess I best forget about it so I can have a nice surprise in 1 - 8 weeks... or not 
.
@Soldusty
I have this going with a bank too. I’ve had accounts and cards with them for forty some years, but this last change of address they cannot process - so they never send me a bill for their credit card. Or let me sign up online.
.
I’m supposed to go in and show my face, sign something, it’s mad.
.
Been in my list for a few months now, but I’m not getting there.
@punishmenthurts
Well, if my bank needs me to do stuff in person, they'd best open the local branch back up. They shot themselves in the foot.