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Starbucks is getting back to basics -- but trains baristas in de-escalation to manage new tensions
#Training #DeEscalation #Starbucks #CustomerManagement #Basics
Salon.com · Can de-escalation training save Starbucks’ return to café culture?Starbucks brings back café culture — but not without de-escalation training and controversy
@br00t4c New tensions? Like trying to find a new job after your store tries to unionize?
@roknrol 
They introduce the tensions and then give you a half-assed way to relieve it. Builds character!