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@arisummerland
I have owned 2 @system76 computers and I was happy with both of them. The price is reasonable, having a machine I KNOW will work with Linux is important to me, and their support is good. They even put up with me when I was really disregulated over a situation I was having.
My current Serval was obtained in 2018, and the only issues it has is some damage to the display pannel resulting in bright spots, and the RGB colors have gone weird (white is still good though, which I use)

@arisummerland
The performance is better than I'd expect for the price. Pop OS isn't a good fit for me personally, but I enjoyed seeing it grow up from just a reskinned Ubuntu to its own unique disto with unique qualities.

If I'm able to afford a new machine when I can't keep going with the one I have, I intend to strongly consider @system76 again.

@arisummerland
All that said, I do have one criticism of @system76. The new version of my laptop that they offer on their site has a significantly reduced set of IO. My laptop is a big chonky thick thing covered in ports on purpose, that's what I want. My current laptop doesn't need a bunch of dongles and crap, and that's what I'll be looking for again when it's time to replace it. In an era where tech keeps getting shittier, I use older periphrials and need USB A, SPDIF, and plenty of audio IO